Rule Sets

• Status: Filter based on invoice status. Invoice needs to be in Awaiting Payment status for campaign comms to be sent. While creating a ruleset, the invoice status rule for Awaiting Payment is setup as a default rule.
• Amount Due: Filter based on $ amount due or a $ amount range .
• Created On: Filter based on when the invoice was created.

• Email: Filter to check if the customer has an email on file.
• Mobile: Filter to check if the customer has a mobile number on file.
• Preferred Contact Method: Filter to check if the customer has a preferred contact method.

• Message Clicked: Filter to check if the customer clicked on the payment link sent out.
• Viewed Payment arrangement: Filter to check if the customer viewed the payment arrangement option from the payment link sent out.
• Callback Requested: Filter to check if the customer requested a callback.

• Has cancelled payment arrangement due to retry exhaustion: Filter to check if the customer failed a payment arrangement due to payment retry failure exceeding the confirued permissible payment failure retry limit.
• Has Additional Balance on payment arrangement - Filter to identify customers who have an additional balance on their current payment arrangement.
  • Note: When using this rule as a target audience for a campaign, please ensure that the campaign also has the Settings -> Automatic Invoice Movement Between Campaigns and Allow previously treated invoices settings switched on. This is to ensure that once the customer agreed to add the additional balance to the current arrangement, they exit this campaign. Also, customers who have been through previous campaigns can also enter this campaign.
• Number of Consecutive/ Failed Instalments - Filter to identify customers who have had consecutive/ failed instalments on their current payment arrangement. This is used as a target audience for a campaign that prevents payment arrangements from being cancelled by commnicating with these customers before their number of failed (consecutive/over lifetime) instalments exceeds the failed instalment limit(that you have setup in the General Settings -> Retry Settings -> End payment plan if instalment unsuccessful? -> Max failed instalments over lifetime / Max consecutive failed instalments).
  • Note: The Number of Consecutive Failed instalments rule is applicable with 2 or more failed instalments as the name suggests.
  • Note: When using this rule as a target audience for a campaign, please ensure that the campaign also has the Settings -> Automatic Invoice Movement Between Campaigns and Allow previously treated invoices settings switched on. This is to ensure that once the customer's payment arrangement does cancel (due to no action), they exit this campaign, they no longer qualify the target audience and will exit this campaign. Also, customers who have been through previous campaigns can also enter this campaign.
• Latest Instalment Failed - Filter to identify customers who have failed their latest instalment on their current payment arrangement.
• Repayment Frequency - Filter to identify customers on a certain repayment frequency (Weekly/Fortnightly/Monthly)
• Partial Payment Made: Filter to check if the customer has made a partial payment.

• Raised Dispute: Filter to check if the customer chas raised a dispute from the payment link sent.
• Financial Hardship Form Downloaded: Filter to check if the customer has downloaded the financial hardship form form the payment link.

Use Custom Fields to build intelligent rules that apply to your business. You can build rules with the fields you have provided in the input file or API, thus, providing you tooling to refine/customise your treatment strategy specific to your business processes. Few examples are:

• Risk Profile: This is an example from the Finance industry where the business uses a risk profile (High, Low, etc). This field is used to setup a rule for a campaign targeting customers that fall in a certain risk profile.
• Patient Type: This is an example from the Health industry where the organization uses a patient type(ex: Outpatient, Inpatient ). This field is used to setup a rule to for a campaign targeting Outdoor patients.

While adding a custom field, please ensure you are aware of these scenarios:

Important: It is crucial the field name and values are an EXACT match (including casing) with what you are sending on the file/API else the rule will not evaluate correctly leading invoices not being picked up in the campaign.