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Communication

The communication return file

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Warning: This return file contains PII information in column template_text and can be send only via secured means such as SFTP

Column NameExample/ Accepted Value
integration_link_idA1234567_987654321
invoice_numberIN12345
templated_textHi Joe Smith, XYZ Insurance has been made aware of an incident that occurred on 13/04/2022 and requires your assistance. Please click on this link for further details. https://claims.xyz.com.au/ABC1245. Alternatively, please get in touch with us by telephone and quote M123456 during normal business hours. Regards, XYZ

Note: For emails, the content will be in HTML format.
message_templateAdhoc,
Policy,
Campaign,
Send Payment Reminder,
Unknown,
Direct Debit Service Agreement,
Payment Failed,
Payment Success,
Counter Offer proposal,
Offer acceptance Payment,
Plan Payment Failed,
Instant Payment Failed,
Callback,
Send Update,
Payment Details,
Timed one-time password notification
message_typef5516ea3-ca4d-43ee-9c25-ad2b7ff5bd89
communication_statusSent,
Processed,
Queued,
Failed,
Spam Report,
Delivered,
Clicked,
Opened,
Human Answered
unique_message_idb0f353bf-da76-442c-9bf2-8b330c5ab2c4
error_messageundelivered (disconnected number)
segments5
occurred_at2022-09-06T20:43:31.772+10
campaign_name0 - 112 Days Campaign