Communication
The communication return file
| Column Name | Example/ Accepted Value |
|---|---|
| integration_link_id | A1234567_987654321 |
| invoice_number | IN12345 |
| templated_text | Hi Joe Smith, XYZ Insurance has been made aware of an incident that occurred on 13/04/2022 and requires your assistance. Please click on this link for further details. https://claims.xyz.com.au/ABC1245. Alternatively, please get in touch with us by telephone and quote M123456 during normal business hours. Regards, XYZ Note: For emails, the content will be in HTML format. |
| message_template | Adhoc, Policy, Campaign, Send Payment Reminder, Unknown, Direct Debit Service Agreement, Payment Failed, Payment Success, Counter Offer proposal, Offer acceptance Payment, Plan Payment Failed, Instant Payment Failed, Callback, Send Update, Payment Details, Timed one-time password notification |
| message_type | f5516ea3-ca4d-43ee-9c25-ad2b7ff5bd89 |
| communication_status | Sent, Processed, Queued, Failed, Spam Report, Delivered, Clicked, Opened, Human Answered |
| unique_message_id | b0f353bf-da76-442c-9bf2-8b330c5ab2c4 |
| error_message | undelivered (disconnected number) |
| segments | 5 |
| occurred_at | 2022-09-06T20:43:31.772+10 |
| campaign_name | 0 - 112 Days Campaign |
Warning: This return file contains PII and must be transmitted only through secure channels, such as SFTP or web portal.