Customer Payment Plan Self Service
Customer payment plan self service return file
The return file contains updates made by customers to their payment plans through the self-service option in the customer portal. A record will be included in the report if the customer's updates trigger changes to any of the following fields:
- Recurring Amount
- Due Date (Next Instalment Date)
- Frequency
- Fees (when surcharge is enabled)
| Column Name | Example/ Accepted Value |
|---|---|
| integration_link_id | A1234567_987654321 |
| invoice_number | IN12345 |
| correlation_id | 8b7ad8ef-e3f6-4ee1-9f46-b850f6794862 |
| reason | Reason for the changes to payment plan NextInstalmentSkipped, RecurringAmountOrFrequencyChanged PaymentInstrumentChanged |
| previous_active_instalment_id | c4ff9f6f-c5a4-443b-a86b-21c7738f19c9 |
| new_active_instalment_id | c4ff9f6f-c5a4-443b-a86b-21c7738f19c9 |
| previous_due_date | 2023-09-04T20:43:31.772+10 |
| new_due_date | 2023-09-28T20:43:31.772+10 |
| previous_recurring_amount | 150 |
| new_recurring_amount | 120 |
| previous_frequency | Fortnightly, Monthly, Weekly |
| new_frequency | Fortnightly, Monthly, Weekly |
| previous_fee_amount | 15 |
| new_fee_amount | 12 |
| updated_on | 2023-09-04T20:43:31.772+10 |