Payment Comms Settings

Communication Type	When is this sent?	Template Name	Default Channel
Payment success	Sent to customer when a successful payment made.	Default Payment Success	Both SMS and Email
Payment failure	Sent to customer on payment failure.	Default Payment Failure	Both SMS and Email
Payment Reminders	SMS sent 1 day prior and email sent 2 days hours prior to repayment due date.	Default Payment Plan Reminder	Don't Send
Payment arrangement created	Sent when customer creates payment arrangement.	Default Payment Plan Created	Don't Send
Payment arrangement cancelled	Sent when payment arrangement is cancelled.	Default Payment Plan Cancelled	Don't Send
Payment arrangement amount/frequency updated	Sent when payment arrangement amount/frequency is updated.	Default Payment Plan Amount or Frequency Updated	Don't Send
Payment arrangement next instalment skipped	Sent when customer skips next instalment.	Default Payment Plan Instalment Skipped	Don't Send
Payment arrangement default payment method changed	Sent when customer changes their default payment method.	Default Payment Method Changed	Don't Send

All the above communication types can be sent via SMS, Email, Both SMS and Email or customer's preferred channel. However, based on your business requirement, you can either decide not to send or use any of the above options to send the above communication types. You can also update any of the above templates to suit your business requirement.