Payment Comms Settings
Enables you to send the customer payment related comms.
| Communication Type | When is this sent? | Template Name | Default Channel |
|---|---|---|---|
| Payment success | Sent to customer when a successful payment made. | Default Payment Success | Both SMS and Email |
| Payment failure | Sent to customer on payment failure. | Default Payment Failure | Both SMS and Email |
| Payment Reminders | SMS sent 1 day prior and email sent 2 days hours prior to repayment due date. | Default Payment Plan Reminder | Don't Send |
| Payment arrangement created | Sent when customer creates payment arrangement. | Default Payment Plan Created | Don't Send |
| Payment arrangement cancelled | Sent when payment arrangement is cancelled. | Default Payment Plan Cancelled | Don't Send |
| Payment arrangement amount/frequency updated | Sent when payment arrangement amount/frequency is updated. | Default Payment Plan Amount or Frequency Updated | Don't Send |
| Payment arrangement next instalment skipped | Sent when customer skips next instalment. | Default Payment Plan Instalment Skipped | Don't Send |
| Payment arrangement default payment method changed | Sent when customer changes their default payment method. | Default Payment Method Changed | Don't Send |
All the above communication types can be sent via SMS, Email, Both SMS and Email or customer's preferred channel. However, based on your business requirement, you can either decide not to send or use any of the above options to send the above communication types. You can also update any of the above templates to suit your business requirement.