Payment Retry Setting

You can configure:

• Number of retries on a failed payment
• Retry interval in hours (defaults to 24)

Note: Payment retries are not applicable to Bank Transfer direct debit transactions. This is because of the longer duration it takes for bank transfer payments to process and reach their conclusion.

Payment Arrangement Cancellation

You can cancel the customer's payment arrangement by enabling

• End payment plan if instalment unsuccessful

Once this option is enabled, you can decide how many failed instalments / failed consecutive instalments before the plan is cancelled. If you do not enter these values and the End payment plan if instalment unsuccessful is enabled, then the arrangement is automatically cancelled once there is a failed instalment.

Note: An instalment is deemed unsuccessful after all retries have exhausted and the payment failed on each attempt.